Virbac Founder Guard

Current shipping rates: 

Standard shipping: QLD, NSW, VIC and NT

Up to 1kg $10

1kg-9kg $15

Over 9kg $25*

Standard shipping: WA, SA and TAS

Up to 1kg $10

1kg-6kg $15

6kg-9kg $25

Over 9kg $40*

Express shipping: All states 

Up to 1kg $15

1kg-3kg $18

3kg-5kg $24

*Some large deliveries to rural areas may incur a surcharge, you will be notified if surcharges apply to your order, or we can usually find a location close to you to deliver to without extra charges 

Orders are shipped out via Australia post or a range of couriers, depending on order size and location

Most orders are despatched next business day from our north QLD warehouse.

Some orders are sent directly from our partner warehouses in Brisbane or Perth and are usually despatched in 1-3 business days.

Not all products are stocked at every warehouse and some orders may be sent from 2 or more locations.

Delivery times are estimates only and based on the delivery time for 95% of orders, in some cases your order may take longer to arrive or be subject to carrier delays, if your order is delayed more than 3 business days after the latest delivery date shown on the carrier tracking please contact us so we can check the progress with our shipping carrier.

Returned to sender parcels (RTS)

Occasionally orders are returned to use by the shipping carrier if they are unable to complete the delivery of your products.

We will not be responsible for any redelivery or return charges in the following circumstances:

in the event an order is returned to us due to an error in the shipping address provided by the customer, where the carrier has been unable to deliver the parcel/s due to restricted access or where the parcel/s have not been collected from the nearest collection point after an attempted delivery.

In the above situations the customer will be contacted once the order has been returned to us, and will be offered redelivery of the order at the customers expense (freight charged at cost) or a refund minus any original freight costs incurred (regardless of the freight cost charged at the time of sale)

Returns and refund policy:

Returns for change of mind

We have a 30-day return policy, which means you have 30 days after receiving your item to request a return if you have simply changed your mind or ordered the incorrect product.

To be eligible for a return, your item must be in the same condition that you received it, unused and in its original packaging. You’ll also need the receipt or proof of purchase.

Any items returned not in original condition, or items that are used or damaged will not be eligible for a refund.

Items damaged in transit:

While we do our best to avoid any damage during transit, occasionally damage can happen. we cover all shipments for loss or damage during transit.

claims for damages must be strictly made within 7 days of delivery of your order to be accepted, if your order is damaged in transit we will asses the damage and provide either: a partial refund where minor damage has occurred which is easily fixed or does not affect the use of the item.

Where the damage is significant or affects the use of the item. we will provide replacement parts or products.

To start a return, you can contact us at sales@northernlivestocksupplies.com.au If your return is accepted, we will send instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.

You can always contact us for any return question at sales@northernlivestocksupplies.com.au

Return postage

Return postage will be the responsibility of the buyer.

Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right. for damages during transit please see chipping policy for full details. All claims for damaged or incorrect items must be made within 7 days of delivery.

Exceptions / non-returnable items
Certain types of items cannot be returned, like special orders, custom products or clearance items.

Unfortunately, we cannot accept returns for change of mind on sale items or gift cards.

Exchanges
The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.

Refunds
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method, minus any shipping costs, even if you received free or discounted shipping on your order. Please remember it can take some time for your bank or credit card company to process and post the refund too you.

Returns for change of mind

We have a 30-day return policy, which means you have 30 days after receiving your item to request a return if you have simply changed your mind or ordered the incorrect product.

To be eligible for a return, your item must be in the same condition that you received it, unused and in its original packaging. You’ll also need the receipt or proof of purchase.

Any items returned not in original condition, or items that are used or damaged may only receive a partial refund.

Warranty

Warranty periods and terms & conditions are set by the product manufacturer, importer or distributor and vary from product to product.

we will gladly assist you should you need to make a warranty claim on any product purchased from us.

When you purchase from us you are supporting a small family-owned and operated business dedicated to providing high-quality products, backed by our high level of customer service and after-sales support.

We hand-select every product we sell, and only stock products we would happily use ourselves.